Didn't find any solution? Ask in Complaint Hub Citizen Community, we will help you.
Delhi Jal Board (DJB) is a public utility agency of the Government of NCT of Delhi. DJB provides drinking water and sewage treatment services to the residents of Delhi. DJB was established in 1998 by an act of the Delhi Legislative Assembly, taking over the functions of the previous Delhi Water Supply and Sewage Disposal Undertaking.
The Board is responsible for producing and distributing potable water and pipelined water from various sources, such as river Yamuna, Bhakhra Storage, Upper Ganga Canal and groundwater.
| Notice - Be alert! Don't share the financial or banking details and don't share OTP to customer care executive. Protect yourself from Frauds and Scams . Report to Cyber Crime Bureau or Call 1930 as soon as possible to protect your earnings and others. |
Have complaints about water supply by Delhi Jal Board? Customers can call the water helpline number of DJB, email their concerns, or file a complaint online to the DJB Grievance Cell. You may also approach the local water supply centres to submit a written complaint letter.
Complaints about these water services:
DJB has divided the water supply services into 21 zones and 180 divisions. Each zone has a zonal revenue officer and a zonal engineer in charge of the water billing and supply respectively. The divisions are further subdivided into blocks and colonies, each having a junior engineer and a meter reader.
Were they not resolved at initial levels? The consumers can register a complaint by contacting their respective zonal or divisional offices for water-related issues or queries. Finally, you may submit a public grievance to the Department of Water Resources of Govt. of NCT of Delhi (GNCTD).
According to the citizen charter of the Delhi Jal Board, the grievance redressal mechanism is divided into 3 levels. Customers can complain about ongoing issues related to water supply, new connections, and sewerage services in Delhi. If not resolved, you may escalate the grievance to the next authority.
Grievance Redressal:
| Registration Fee | No Charges (₹0) |
| Resolution Period | Within 3 days (May take up to 30 days based on the issues, read citizen charter) |
| New Connection | Within 3 days |
Levels of Escalation:
Please note : As a consumer, you can file a consumer complaint to the National Consumer Helpline (NCH), Department of Consumer Affairs for violating consumer rights by the Delhi Jal Board.
At level 1, citizens can register any complaint related to water supply, billings, illegal borings, and sewer problems to the Delhi Jal Board. For this, call the toll-free customer care number of DJB Control Room, email/WhatsApp, or make a complaint online to DJB.
Required details to file a water complaint:
Note : If your complaint belongs to the municipal corporation, register a complaint to the “Municipal Corporation of Delhi (MCD)” or the “New Delhi Municipal Corporation (NDMC)“.
These are the customer helpline number of DJB Central Control Room in Delhi for water issues:
| Delhi Jal Board | Helpline Number |
|---|---|
| DJB Complaint Number | 1916 |
| Water Customer Care Number | 1800117118 |
| +919650291021 | |
| Billing Complaints | +911166587300 |
| grievances-djb@delhi.gov.in | |
| DJB Customer Care | +911123538495, +911123634469 |
| Control Room | +911123513073, +911123527679 |
| Contact Local Officers | Click Here (delhi.gov.in) |
If not resolved, complain to the zonal offices at level 2.
Emergency water crisis? For complaints related to water supply, you may contact the local “Emergency Water Helpline Numbers” of DJB.
Please note : If you want to email the designated officers of DJB, click here (delhi.gov.in).
Malviya Nagar Water Supply (MNWS):
| MNWS Helpline Number | 18001024669, 18001024670 |
| watercare@mnwsonline.com |
For technical support related to Rain Water Harvesting, contact DJB at:
Citizens can also register water supply complaints online to the Delhi Jal Board. To lodge complaints, use the details provided below to submit an online grievance.
Register a complaint to DJB:
| Complain online to the Delhi Jal Board | File a complaint |
| Track status | Click to track |
| grievances-djb@delhi.gov.in | |
| New water connection (services) | Apply Now |
| Download the forms | Click Here |
| Online water bill payment | Quick Pay |
| Mobile App | DJB mSewa Android | iOS |
If you want to submit a written complaint letter to DJB Headquarters or zonal offices, download the below form and submit it at the given address.
Still, not resolved? You may lodge a public grievance through the PGMS (Public Grievance Monitoring System) of GNCTD.
If your submitted complaints are not resolved at initial levels by the customer care or Zonal Regional Officer (ZRO) in your division of Delhi Jal Board, escalate the water complaint to the Zonal Assistant Chief Engineer of DJB.
While escalation, provide the following details:
Send a grievance letter or email to ACE, Zonal Officer at these official details.
If your complaints are still not resolved to your expectations, write to the Head Office of Delhi Jal Board. Further, you may lodge a public grievance to the Public Appellate Officer at the DJB Department of GNCTD.
As per the public grievance policy of the government of NCT of Delhi, residents of Delhi can lodge a public grievance against the Delhi Jal Board to the appointed Public Grievance Appellate Officer.
So, if your complaints related to water services or administration are not resolved to your satisfaction or within the given timeframe, you can register a citizen complaint through the Public Grievance Monitoring System (PGMS) of the Govt. of NCT of Delhi.
With the reference/acknowledgement ID of previously submitted complaints, visit the below link to lodge your grievance online.
After the successful submission of your grievance, don’t forget to note down the reference or ticket ID to track the status.
Some regulatory authorities where you can approach:
If your grievance is still not resolved, particularly for the water supply or utility-related issues of DJB, you may file a consumer complaint to the “National Consumer Disputes Redressal Commission (NCDRC).”
The disputes with the Delhi Jal Board may include violation of consumer rights, quality of utility/water services, higher billing amounts, or compensation for any monetary loss.
First published on:
Feb 2, 2024Complaint Hub has verified all the information on the post. If you have not found any solution, or information related to your issue, or want guidance to get redressal of any unique problem/complaint then you can connect with us without any hesitation.
You can message us directly from our Contact Us page or mail us at SUPPORT - help.complainthub@gmail.com. We will respond to you with the procedure and guidance for your issues to get a faster resolution.
Read the Terms and Conditions to use the information for any commercial or profit purpose ( Don't violate the Terms of Use ). All the information is provided for self-help and guidance to know the rights of the common people.
The water authority is charging water bill every month for the water supply which is not in use. The consumer forwarded complaint to concerned authorities but there is no reply. Who is the next immediate officer to whom a consumer can submit a complaint in this regard.
KARAN SINGH May 9, 2024DELHI JAL BOARD HEAD OFFICE (SEWAGE COMPLAINT AND REPAIR DEPARTMENT) CHIRAG DELHI COMPLAINT LOCATION: HOUSE NO 365-A GROUND FLOOR CHIRAG DELHI NEW DELHI 110017 SUBJECT: LEAKAGE PROBLEM GOVERNMENT SEAVERAGE LINE BEHIND (FRONT AND BACK SIDE) OUR HOUSE DAMAGE SEALEN, MAIN-LINE WATER BACK ENTER ENTIRE HOUSE. Urgent Complaint Regarding Damaged Sewer Causing Basement Flooding SIR, MY NAME KARAN SINGH S/O SH. UDAY SINGH R/O HOUSE NO 365-A GROUND FLOOR CHIRAG DELHI NEW DELHI 110017. I AM FACING PROBLEM WITH MAIN LINE OF SEAVERAGE IN (FRONT AND BACK SIDE) OF MY HOUSE. LEAKAGE PROBLEM GOVERNMENT SEAVERAGE LINE BEHIND (FRONT AND BACK SIDE) OUR HOUSE DAMAGE SEALEN, MAIN-LINE WATER BACK ENTER ENTIRE HOUSE, SAME PROBLEM OF NEAR BUY FAMILIES IS SAME LOCATION. I am writing to express my serious concerns regarding the ongoing issue of damaged sewer lines in my vicinity, which has resulted in frequent flooding of sewage water into my basement. Despite repeated complaints and requests for action, the situation remains unresolved, posing a significant risk not only to my property but also to the safety and health of nearby residents. I wish to bring to your attention that despite previous attempts to address the problem by changing pipelines and repairing the sewer system, the issue persists unabated. The regular influx of sewage water into my basement has not only caused considerable damage to the structural integrity of the building, including pillars and beams, but it also poses a severe health hazard due to the contamination of the surrounding environment. It is imperative that immediate and effective measures be taken to rectify this situation before further damage occurs. I urge the concerned authorities at the Delhi Jal Board to prioritize this matter and undertake comprehensive steps to address the underlying issues causing the sewer line damage and subsequent flooding. Furthermore, I request a thorough investigation into the root cause of the problem to prevent its recurrence in the future. The safety and well-being of the residents in the affected area depend on swift and decisive action to resolve this issue. In light of the urgency of the matter, I kindly request that you expedite the process of pipeline replacement and sewer repairs to mitigate the risk of further damage and ensure the safety of the affected premises and surrounding residences. I trust that the Delhi Jal Board will take this complaint seriously and initiate prompt action to alleviate the distressing situation faced by myself and other affected individuals. I REQUEST YOU PERSONALLY AND BEHALF OF OTHER LIVING MEMBERS WHO FACING SAME SITUATION LIKE ME, KINDLY TAKE ACTION AND SERIOUS TO MY PROBLEMS. THANK YOU Sincerely, MR. KARAN SINGH H.NO : 365-A GROUND FLOOR CHIRAG DELHI NEW DELHI-110017
SH.PURAN CHANDRA BHATT May 8, 2024Service Officer, Jailboard, Delhi Jal Board Headquarters Varunalaya Ph-II, Karan Vihar, Phase - I, Badarpur, New Delhi - 110044 India Subject: Application - Lack of Water Supply in A Block, Jaitpur Extension Part-1 Dear Sir/Madam, I, SH.PURAN CHANDRA BHATT,KNO no: 3000251000, residing at A-120, JAIT PUR EXTN., PART.1, Delhi, am a resident of A Block, Jaitpur Extension Part-1. I am writing this application to inform you about the absence of water supply in our residential area. For the past 1 months, there has been no water supply in our locality. This issue is significantly impacting our daily lives, and we expect to receive proper service as per the rights of consumers. I have made several attempts to address this issue by filing complaints with the local authorities local panchayat, but so far, there has been no positive response. Therefore, I kindly request you to expedite the resolution of the water supply problem in our residential area at the earliest. Your prompt action in this urgent matter is highly anticipated. Thank you for your time and attention. Sincerely, SH.PURAN CHANDRA BHATT
