- had a mental or intellectual disability, disorder, disease or illness
- had a serious addiction to drugs, alcohol or a volatile substance
- were homeless
- were a victim of family violence, or
The Family Violence Scheme
If you have been impacted by family violence, the Family Violence Scheme is an option to help victim survivors deal with fines if there is a link between the family violence and their fines.
See: Family Violence Scheme for more information and assistance.
Internal review is not available for:
- excessive speeding
- drink-driving offences
- drug-driving offences
- alcohol or drug-related boating offences
- court issued fines
See: Excessive speed, drug and alcohol offences for more information on these offences.
See Court fines for more information on how to deal with court fines.
Was someone else driving your vehicle?
If you have received a camera-detected fine, and someone else was driving your vehicle at that time, do not request a review. You should instead nominate the driver so we can re-issue the fine to them. You need to do this quickly, before the fine progresses to Notice of Final Demand stage.
Official warnings
Information about official warnings for fines issued by Victoria Police is available on the Victoria Police website.
What you need to provide
Evidence to support your claims should be provided with your application.
Examples of supporting evidence can include, but are not limited to:
- medical reports
- bank statements
- hospital admissions documentation
- police statements or reports (including mail theft reports made to Victoria Police or Australia Post)
- images of the alleged offence (if relevant to your grounds) – for images of Victoria Police issued fines visit view your fine
- travel documentation (for example, copies of flight itineraries, date-stamped passports, boarding passes, or international movement records)
- removalist invoices
- tow truck or mechanic's invoices
- identification documents (for example, driver's licence, birth certificate)
- Motor Vehicle Transfer documents or other proof of sale of a motor vehicle.
Please provide as much information and supporting documentation as you can, as this will help to make a decision. You can only request one internal review for each infringement.
What happens after you apply
After you have completed and submitted your application, your fine will be placed on hold and no further fees will be added.
The agency that issued the fine will review your request within 90 days of receiving your application. Your application for internal review will be assessed based on the information and evidence provided to support your claims.
It may take longer if you are asked to provide additional information. If you do not respond to the agency's request for information, your application may be reviewed based on the information available.
Once a decision has been made, you will receive notice of the outcome by post.
If your application is successful, depending on the grounds you applied under, the enforcement agency can decide to:
- withdraw the fine and take no further action against you
- withdraw the fine and issue an official warning instead
- refer the matter to the Magistrates' Court (or the Children's Court if you're under 18)
- approve a payment arrangement
- waive or vary any fees associated with the fine
- waive or vary any additional steps imposed by the fine
- confirm its decision to issue you with the fine.
If the application is not successful, you will receive a notice by mail to confirm:
- the agency's decision
- how much you need to pay
- when you need to pay it by
- any other options available to you.
If your application is not successful, you can apply to have your matter heard in the Magistrates' Court – see Dispute your fine in court. This gives you (or your representative) a chance to present your evidence in front of a magistrate who will make a decision about your matter.
It is important that you provide your most current address and contact details so you can be contacted about your application if required.
If you did not deal with your fine and it has reached the Notice of Final Demand stage, you may be able request a review. This type of review is called an Enforcement Review.
Fines Victoria can only accept your Enforcement Review application under one of the following grounds. The grounds available depend on the type of fine and the applicable legislation:
Person unaware: you did not know about the fine
- you found out about the fine within the last 14 days,
- the fine was not personally given to you by an officer, and
- the fine is not for a traffic offence (see below) or tolling offence (Melbourne CityLink/Linkt or Eastlink), or
- the fine was not for a littering or waste offence that happened in a vehicle.
- withdraw the fine
- issue an official warning
- refer the matter to court
- issue a new infringement notice
- enter into a payment plan with you.
- under the Road Safety Act 1986, the Road Safety Road Rules 2017 or road safety regulations that is prescribed for the purposes of Part 7 of the Road Safety Act, including offences captured by fixed or mobile cameras.
- for depositing litter or waste from a vehicle, under section 115 of the Environment Protection Act 2017.
- for failing to produce a licence, learner permit or other document on request or within seven days, under section 59 of the Road Safety Act 1986 or section 216 of the Transport (Compliance and Miscellaneous) Act 1983.
Contrary to law: the fine was invalid or improperly issued to you
You can request a review under this ground if you believe that the enforcement agency's decision to fine you was inconsistent with the law.
For example, the officer who issued the fine acted unlawfully, improperly or outside their authority, or it does not comply with the legal requirements of an infringement notice.
Mistake of identity: the fine was issued to the wrong person
You can request a review under this ground if you have been incorrectly identified as the person who committed an offence, and you have evidence to support your claim. For example, someone provided your licence or gave your details to police, or you have the same name as another person or family member and the wrong person received the fine.
This review ground does not apply if someone else was driving your vehicle at the time of the offence, you are the registered owner of the vehicle and you received a camera-detected fine. You cannot request a review under this ground if someone else was driving your vehicle.
Exceptional circumstances: the offence occurred due to an extraordinary or unavoidable situation
You should only select this ground if you can show that the offence occurred due to circumstances that were out of the ordinary, unavoidable, or exceptional – such as a medical emergency or a vehicle breakdown.
Special circumstances: you have serious personal issues, conditions or difficulties
- at the time of your offence you:
- had a mental or intellectual disability, disorder, disease, or illness
- had a serious addiction to drugs, alcohol, or a volatile substance
- were homeless
- were a victim of family violence, or
The Family Violence Scheme
If you have been impacted by family violence, the Family Violence Scheme is another option to help victim survivors deal with fines if there is a link between the family violence and their fines.
See: Family Violence Scheme for more information and assistance.
Enforcement Review is not available if:*
- your fine has already been paid in full.
- your fine is not registered with Fines Victoria and a Notice of Final Demand from Fines Victoria has not been issued. In these circumstances, you should contact the agency that issued the fine to discuss your options.
- your fine was ordered by a court. See Court fines for more information on how to deal with court fines.
- your fine was issued for an excessive speed, drink or drug-driving offence.
- a sheriff's officer served you with a 7 Day Notice, and the 7 day period has now expired or you agreed to waive it.
- you have previously had an enforcement review determined for the fine, on the grounds of exceptional circumstances, mistake of identity, contrary to law or person unaware (unless you are eligible to apply under Special Circumstances).
If any of the above applies to you, you are not eligible to apply for a review.
* There are other factors that disqualify you from applying for an enforcement review. For a full list of disqualifying factors, see the Guide to Enforcement Review.
What you need to provide
Evidence to support your claims should be provided with your application.Examples of evidence can include, but are not limited to:
- medical reports
- bank statements
- hospital admissions documentation
- police statements or reports (including mail theft reports made to Victoria Police or Australia Post)
- images of the alleged offence (if relevant to your grounds) – for images of Victoria Police issued fines visit view your fine
- travel documentation (for example, copies of flight itineraries, date-stamped passports, boarding passes, or international movement records)
- removalist invoices
- tow truck or mechanic's invoices
- identification documents (for example, driver's licence, birth certificate)
- Motor Vehicle Transfer documents or other proof of sale of a motor vehicle.
Please provide as much information and supporting documentation as you can, as this will help us make a decision. By law, you can generally only request one enforcement review.
What happens after you apply
After you have completed and submitted your application, your fine will be placed on hold and no further fees will be added.
It may take some time to process your review.
If your application is not successful, we will send confirmation of the outcome to you by post.
You must then do one of the following with 21 days:
- pay the fine
- apply to pay by instalments
- apply under the Family Violence Scheme
- apply for the Work and Development Permit scheme
If you do not deal with your fine in 21 days, Fines Victoria can commence or continue enforcement action.
If your application is successful, we will:
- remove the collection fee,
- cancel the enforcement of the infringement fine,
- send confirmation of the outcome to you in the post, and
- refer the fine back to the enforcement agency.
If the fine is referred back to the enforcement agency, they can withdraw the fine, issue an official warning or serve you with a charge and summons to go to the Magistrates' Court of Victoria. This means that the court will hear the case against you and if you are found guilty, it may record a conviction and a higher penalty. The time, date and place for your hearing will appear on your charge and summons.
If your application was successful on the grounds of Person Unaware, the enforcement agency can also issue you with a new fine.
For more information on the Enforcement Review process, including the grounds for review, how to apply and the possible outcomes, see: Guide to Enforcement Review (PDF) .
If you cannot apply online
The easiest way to request a review is online. If you cannot apply for a review online, you will need to request a review in writing by mail.
The application form you need to download will depend on what stage your fine is at. You can find this at the top of your fine.
- Do you have an Infringement Notice or Penalty Reminder Notice? Download the Application for Internal Review and follow the steps in the form.
- Do you have a Notice of Final Demand or Enforcement Warrant? Download the Application for Enforcement Review and follow the steps in the form.
If you need help, call us on (03) 9200 8111 (1300 369 819 regional callers).
Post your review application and any supporting documents to:
Fines Victoria
GPO Box 1916
Melbourne Vic 3001